Business Partner Programs

Since the acquisition of Comdial® in September 2005, Vertical has been working toward a unified Partner Program to serve all Business Partners across the entire Vertical family. Until this goal is reached, we have a few different options for prospective and current partners alike, which are detailed below and in the subsequent program desctiptions.

Vertical Comdial Partner Program
Vertical TeleVantage® Partner Program
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Vertical Comdial Partner Program

Beyond Excellence
The Vertical Comdial Partner Program is a unique channel program developed to expand the sale of our ever-growing portfolio of communications solutions. With an industry-leading network of channel relationships, this program is designed to provide our business partners with incentives and support as well as valuable resources that build achievement and loyalty. The Partner Program offers channel partner's advantages to grow their businesses - from marketing tools to promote Vertical solutions to online technology training and certification, this program allows our partners to leverage and communicate their strengths and expertise to prospective clients.

As a leading brand in the telecommunications industry, Verticial's goal is to build a network of partners capable of working as an extension of our organization. Together, we can provide customized communications solutions to small to mid-size businesses that no other company can match. As a team, we can establish long-term customer relationships that will always focus on our customers' business needs, today and well into the future.

The Vertical Difference
No one knows your business like you do and Vertical wants to help you succeed. Vertical's Comdial Partner Program provides you with a level of flexibility and customization to meet your individual business needs. The Partner Points Program is Vertical's vehicle for rewarding partners for their performance. Partners earn incentives and rewards in the form of points and can exchange their points for a variety of products, marketing and training services, promotional items and collateral providing you the flexibility to leverage the points you earn to significantly improve your business results.

Customer Care Center (CCC)
Vertical's Comdial Partner Program points are managed online through the Customer Care Center (CCC), an easy to use, secure website that can help you manage your account. Simple to understand statements report point deposits, withdrawals and balances. The CCC automates your account processes and delivers the information you need to manage all of your Vertical business.

Outstanding at Every Step
The Partner Program is designed to help improve every partner’s bottom line. Enhanced customer service is an integral part of improving your business results. We reward higher performing business partners with priority access to technical support. This reduces the time it takes to get answers to your questions so you can get your customers up and running faster. We pride ourselves on being able to support our partners with highly comprehensive product and customer support.

User-Friendly Sales Tools
Every qualifying partner can order a specific amouunt of collateral on a monthly basis at no charge. There are no pre-approval processes or customer service inquiries required. Collateral can be ordered online and is shipped to your location of choice.

Diversified Marketing Services
Vertical's national marketing initiative includes tradeshow participation, road shows, and sales promotions. These activities increase Vertical's brand recognition, making it easier for you to sell our solutions to both new and existing customers.

Click the following link to learn more about the Vertical products: Vertical Products Home.

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Vertical TeleVantage Partner Program

At Vertical, we view our Business Partners as an extension of our organization, acting as the front line to end-customers. As such, we have developed a Partner program that positions Partners to be successful in selling, installing and supporting Vertical products. The Vertical Partner program is structured in a tiered format, with each Partner level having distinct expectations, requirements and incentives. All Partners have access to a wide range of valuable training, technical, sales and marketing resources including:

Access to no-charge technical support (during business hours)
Access to a technical knowledge base and Partner discussion forum
A dedicated Regional Sales Manager
A dedicated Inside Sales Representative
RFP, pricing and configuration support
Product demonstration support
Access to Vertical University, a Web-based Learning Environment
Access to Vertical’s Partner Extranet
Customizable product collateral and feature tours
And much more…

Vertical Business Partners also benefit from access to a variety of award-winning products, designed to accommodate a diverse range of customer requirements. Whether it is a basic single-site deployment, a call center or an application-rich, multi-site VoIP implementation, Vertical has the solution to address your customer’s needs.

Click the following link to learn more about the Vertical products: Vertical Products Home.

Interested in joining the Vertical Business Partner community?

We recognize that any organization that is planning to add new products to their portfolio must always face the dilemma of taking people out of the field to become trained and certified. Through Vertical University, we provide a Web-based learning environment with on-demand training that virtually eliminates the necessity to travel and allows Partners to plan training around their schedule. Additionally, we offer access to third-party certifications oriented toward sales people and technicians to ensure a comprehensive understanding of the broader telecommunications market.

Vertical University Overview

The new Vertical Business Partner program is designed with distinctly different sets of expectations, requirements and incentives for three levels of partners: Authorized, Preferred and Elite. Partners will be expected to meet new training and certification requirements through the new Vertical University training Program. Partners will also enjoy distinct marketing benefits at each level and will have the opportunity to realize improved margins through the new subscription program - Vertical Customer Assurance Program, or "VCAP" - and through the new Vertical Growth Kicker incentive program.

VCAP Overview

Become A Vertical Business Partner!
Take the next step towards this great opportunity and become a part of Vertical team. Call our partner hotline now at 1-800-914-9985 press #2 for sales, and then #3 to speak with a representative about becoming an authorized partner.

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