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Trivium Systems, Inc., And
Artisoft Announce Partnership To Deliver An Integrated Ecrm Application
Solution
Joint Marketing and Development Agreement to help accelerate
the shift from proprietary phone systems to open, standards-based
systems
Hillsboro, OR and Cambridge, MA — November 1, 2000 —TriVium
Systems, a leading developer of simple-to-use, affordable, electronic
Customer Relationship Management (eCRM) and call accounting solutions,
and Artisoft®, Inc. (NASDAQ: ASFT), a leading provider of
software-based phone systems, today announced that they have formed
a strategic marketing partnership to deliver powerful multi-channel
communication and business application solutions for small-to
mid-sized contact centers. By combining the power of both TriVium’s
SimpleRM™ (eCRM) and CallAnalyst™ (call accounting)
with Artisoft’s TeleVantage® software-based phone system,
businesses now have the power to manage their business relationships
in a customized, efficient, customer-centric way. TriVium will
be demonstrating this new solution at its DCI CRM Conference Booth
#328 at the Los Angeles Convention Center, November 1-2.
TriVium’s Call Analyst is a leading call accounting package
that empowers business users to manage their telephony and VoIP
interactions through sophisticated reporting and analysis. SimpleRM
is an award-winning eCRM suite of applications that ties a customer’s
sales, marketing, customer service, partners, and e-Business operations
together with a scalable, and fully integrated web-centric platform.
Artisoft’s TeleVantage is an open, standards-based software-PBX
phone system that offers an integrated VoIP gateway, private branch
exchange (PBX), voice messaging and automated call distribution
(ACD) functionality on a Windows NT/2000 server and uses standard
voice hardware from Dialogic, an Intel company. The combination
of these two robust solutions provides users with true, affordable
voice and data communications and analysis for providing seamless
and consistent customer service providing users a competitive
advantage.
"This partnership will provide mid-to-small size companies
with an exciting opportunity to take advantage of two best-of-breed
technologies” said Mathews Manaloor, President and CEO,
TriVium Systems, “Products from Artisoft and TriVium provide
growing companies powerful yet affordable solutions to manage
their contact center operations.”
“We are pleased to partner with TriVium to provide growing
businesses with a complete business solution integrating their
phone system with eCRM and call accounting features,” said
Carol Meier, vice president of marketing at Artisoft. “Partners
like TriVium, that integrate with our TeleVantage software-based
phone system, allow us to provide our customers with best-of –breed
solutions that fit their business models and enable them to better
grow their businesses.”
About TriVium
Founded in 1995, TriVium (pronounced TRY-vee-um) Systems, Inc.,
is dedicated to powering business relationships through reporting
and electronic Customer Relationship Management (eCRM) solutions
that work for small to medium-sized businesses. TriVium’s
products include SimpleRM, an award-winning eCRM system that ties
sales, marketing, customer service, partners and e-Business operations
together with a scalable, and fully integrated web-centric platform,
and the award-winning CallAnalyst, a leading call accounting software
package used by hundreds of companies, including Management Recruiters
International, Inc., R/E Max Realty Group, One Core Financial,
Kentucky Better Business Bureau, and Healthcare Management Group.
TriVium is headquartered in Hillsboro, Oregon. Contact TriVium
via telephone at 503.439.9338, via fax at 503.439.1526, or via
the web at http://www.triviumsys.com.
About Artisoft
Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a leading
developer of software-based phone systems for small- to medium-sized
businesses and corporate branch offices. Artisoft's innovative
software products have received more than 100 industry awards
including "Product of the Year", "Best of Show"
and "Editors' Choice" by PC Magazine, Network Magazine,
VARBusiness, CT Magazine, Communications Solutions Magazine and
CTI Magazine among others. The company distributes its products
worldwide. For more information, please call Artisoft at 800-914-9985
or visit http://www.artisoft.com.
“Safe Harbor” Statement under the Private Securities
Litigation Reform Act of 1995:
This release may contain forward-looking statements that involve
risks and uncertainties. There can be no assurances that the company
will achieve a final agreement with Intel in the terms as defined
in the above press release. Among the important factors which
could cause actual results to differ materially from those in
the forward-looking statements are the impact of competitive products
and pricing, product demand and market acceptance risks, the presence
of competitors with greater financial resources, product development
and commercialization risks, costs associated with integration
and administration of acquired operations, capacity and supply
constraints or difficulties, the results of financing efforts
and other factors detailed in the Company's filings with the Securities
and Exchange Commission including its recent filings on Forms
10-K and 10-Q.
Artisoft and TeleVantage are registered trademarks of Artisoft,
Inc. All other company and product names mentioned may be trademarks
or registered trademarks of the respective companies with which
they are associated.
Contact
Dan Burton
Artisoft, Inc.
5 Cambridge Center
Cambridge, MA 02142
617-354-0600 ext. 183
email: Dan Burton |
