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ONCONTACT SOFTWARE ADDS INNOVATIVE TELEPHONY FEATURES TO CRM SUITE
CMS Adds Tight Integration With Artisoft TeleVantage 4.0, Enables Out-Of-The-Box Functionality
CEDARBURG, WI -- (INTERNET WIRE) -- 02/26/2002 -- Oncontact Software Corporation, a leading provider of customer relationship management (CRM) software for the mid-market, today announced that their Client Management Software (CMS) now fully addresses a business’ communications needs. By integrating with TeleVantage™, the award-winning software-based phone system from Artisoft, Inc., users are now able to extend their solution that automates the sales, marketing and service areas of an organization to include a robust, full-featured telephone system.
Oncontact Software has always offered customers the option to easily combine its CRM suite with any TAPI-compliant telephony system. By integrating with TeleVantage 4.0, Oncontact Software customers are now equipped with advanced telephone features built right into their CRM solution. The functionality is available from the first day Oncontact Software customers launch their CRM system.
The native integration fully automates telephone-related tasks within CMS. Users now have full access to all TeleVantage features, including voicemail, auto attendant, intelligent call management, comprehensive messaging and graphical desktop call control. Users can dial any contact in the system with a simple point and click. TeleVantage 4.0 also identifies contacts within CMS and automatically launches the appropriate screen, providing the caller with instant access to the contact's record.
"At Oncontact Software, we want our CRM suite to be a one-stop solution for an organization's every last customer-facing need,” said Sam Vaynshtok, VP of Technology at Oncontact Software. “Integrating our CRM software with TeleVantage supports that goal. Our customers can now execute any phone-related task right from their CRM system, increasing the efficiency of users and the ergonomics of calling.”
Artisoft’s TeleVantage is a feature-rich, software-based phone system that combines rock-solid reliability with the most advanced communications technology available today. Designed specifically for small to medium-sized business, branch offices and call centers, TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs.
"TeleVantage is a natural fit for Oncontact Software as its capabilities complement their CRM solution, enhancing customer interactions," said Diana Vlamis, Director of Business Development at Artisoft. "Because TeleVantage is based on open standards, users have the flexibility to add applications, such as Oncontact Software’s, that best suit their evolving business needs.”
About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels. Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software’s products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has 250 customers worldwide, including Prudential, Steelcase, Sears and Summit Bank. Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.
Artisoft and TeleVantage are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.
Tim Vertz
Oncontact Software Corporation
262-375-5143
timv@oncontact.com
Media Community:
Mary Ellen Quinn
Artisoft, Inc.
617-354-0600 x342
email: Mary Ellen Quinn
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